Q. What is the process for photos with Santa? A. Once you enter the Enchanted Christmas Village (ECV) you will walk by the covered bridge, also known as Santa's Workshop. Please come to Santa's Workshop at your reservation time and check in with one of Santa's helpers. If you make a reservation online you will enter through the fast line. If you have not made a reservation online, you will be directed to the walk-up line. After your session with Santa you will check out at the desk.

Q. Do I need to make reservations online ahead of time? A. We do accept walk-ups, however, we highly encourage reserving a session online to expedite your wait.

Q. What do I need to bring to prove my reservation? A. Please bring a photo I.D. of the person who's name is on the reservation OR print out your reservation ticket. We will double check your reservation on our list. 

Q. What should we wear for the session? A. That's completely up to you! Some suggested ideas are formal Christmas attire, Christmas pajamas, casual outfits with Christmas colors to coordinate with the set (green, red, white, gold, silver), ugly Christmas sweaters, etc. There are restrooms inside the Christmas Barn so you have the option of changing clothes for your session. 

Q. How much time with my child get with Santa? A. Each session is approximately 3 minutes. Some sessions are quicker and some are longer, but they typically average about 3 minutes.

Q. My child is a fur-baby. Can I bring my pet to take photos with Santa? A. There actually is an opportunity for your fur-baby to have a photo taken with Santa! One of the special events at ECV is a pet parade that includes a photo with Santa. Please visit the following link for registration information: HERE

Q. What is the best time to see Santa? A. We are expecting that week nights (Tuesday - Friday) will be the lowest wait time. Since this is a first year event for ECV, we will be sure to update this answer should we see a different trend. 

Q. Do we need to purchase tickets into the Enchanted Christmas Village in order to have photos taken with Santa? A. Yes, in order to have photos taken with Santa you must purchase tickets to the ECV. We are super excited that families will have a fun, family-friendly environment filled with Christmas magic. This is not your mall Santa experience! You're going to love it!

Q. I would like to sit in for a photo with Santa. Is the session only for children? A. We would love for the family to sit in for a family photo and you will not be charged extra for this. Christmas is all about family and unlike many other Santa photo experiences, we don't want you to pay more for this experience. When standing in the holding area, please notify Santa's helper so that we can make sure we get a family shot for you. :)

Q. What happens if I miss my reservation time? A. We have a 15 minute cushion for your time slot. If you arrive within 15 minutes after your reservation slot, you will still be able to enter through the fast lane. If you miss this window, you will need to enter through the walk-up line so that we don't delay other families who have made their reservations. We encourage families to arrive 10-15 minutes before their reservation time to help avoid missing your time slot. 

Q. Does my $10 reservation fee go towards my photo package? A. Yes! Your $10 reservation fee will be applied to your photo package. If you miss your reservation time, this fee is non-refundable.

Q. Where can I find more information about the Enchanted Christmas Village? A. Please visit www.JacksonvilleChristmas.com